We build and operate the IT infrastructure that puts AI to work.
Our AI StackEnd-to-end
- AI-powered Customer ExperienceAI agents · omnichannel CX
- Data and modelsInference · RAG · data governance
- Accelerated computingGPU clusters · AI Factory
- Network, Communications and CybersecurityHigh-performance fabric · Post-Mythos Security · Post-Quantum Cryptography PQC
- Data centerPower · cooling · compute · network · storage
Technical Alliances
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Certified partner of Cisco, Microsoft, Genesys, NVIDIA, Palo Alto Networks, Fortinet, SentinelOne, Samsung, Logitech, and more.
Why do +60 leading organizations choose Soutec?
Companies across banking, energy, telecommunications, and consumer packaged goods trust us with their critical infrastructure because we deliver results, not just installation.
But don't just take our word for it: our clients give us an NPS of 86, more than 30 points above the IT services industry average.
86 Clients NPS (as of June 2026)
vs. Average for the IT services sector: ~55
Great Place to Work® Certified
Venezuela 2025–2026
Our employees rated their work environment as Excellent. A dedicated team serves you better.
Over 60 companies trust Soutec
Solutions
Five solution lines, one accountable partner: IT infrastructure, cybersecurity, artificial intelligence, customer experience and service, and turnkey projects, with the world's leading manufacturers.
IT Infrastructure
Networks and Communications. AI-Ready
We design and deploy Cisco networks (switches, routers, WiFi and spine-leaf architectures), unified communications, contact centers and the Microsoft workplace, ready for AI.
Book a free technical sessionTechnologies we implement
- LAN, WAN and WiFi networks Cisco switches and routers, SD-WAN and enterprise WiFi
- IP telephony and UCaaS Webex Calling and unified communications
- Video conferencing systems Cisco Webex rooms for hybrid collaboration
- Servers and storage Compute, virtualization and backup
- Data centers and cloud Spine-leaf architectures and hybrid, private or public cloud
- Microsoft 365 Productivity, licensing and migration
- Laptops and desktops Workplace equipment and its life cycle
- Support and managed services 24/7 NOC with service level agreements
Cybersecurity
We cover the full security cycle, from strategy to recovery, with our own 24/7 SOC and the Cisco, Palo Alto Networks, Fortinet and SentinelOne platforms. Ready for the threats of offensive AI and quantum computing (PQC compliance).
An approach based on the NIST CSF 2.0 framework
Book a free technical sessionTechnologies we implement
- GovernGovernance and compliance CIS Controls audit, security governance and a post-quantum (PQC) roadmap
- IdentifyExposure management Assessment, identity attack paths and AI risks in the face of offensive AI
- ProtectNetwork, users and data Firewall, SASE, ZTNA, email, secure DNS, MFA and security awareness
- DetectOur own 24/7 SOC SecOps and AIOps run from our SOC, with SIEM and XDR under continuous monitoring
- RespondIncident response Automated containment with SOAR and forensic response with Cisco Talos
- RecoverCyber resilience Immutable backup, disaster recovery (DRP) and business continuity
Artificial Intelligence
From idea to production
We take AI from pilot to daily operations: we choose the use cases that create value, prepare your data, build the agents, pick the models and deploy the solution in the cloud or on your premises with NVIDIA GPUs.
Start with the AI Readiness Assessment: a free diagnosis of your AI maturity, with your gap map and where you stand in your industry.
Request a free AI assessmentTechnologies we implement
- Diagnosis and strategy Maturity, gaps and use cases with measurable return
- AI-ready data Integration, quality and governance of your data
- Development and integration Agents and models connected to your systems
- Operations and continuous improvement Monitoring, security and evolution of agents and models
AI solutions
- AI agents for internal processes
- Assistants over your company's documents (RAG)
- Intelligent process automation
- Advanced analytics and predictive models
- BI dashboards for management
- Microsoft 365 Copilot
- NVIDIA GPU clusters and AI Factories
- Private AI on your premises
Customer Experience and Service
AI-powered omnichannel contact center
We deploy cloud omnichannel contact centers with Genesys and Cisco, powered by AI agents: every customer served on their preferred channel, faster and with every interaction measured.
Book a free technical sessionTechnologies we implement
- Cloud omnichannel contact center Genesys Cloud CX: voice, WhatsApp, chat, email and social media
- AI virtual agents 24/7 conversational self-service that resolves and escalates to a human agent
- Agent copilot Real-time assistance, summaries and suggested answers
- Workforce engagement management (WEM) Planning, quality and performance of every agent
- Speech and sentiment analytics NPS, CSAT and contact reasons measured in every interaction
- CRM and in-house systems integration A single view of the customer on every channel
EPC Projects (Engineering-Procurement-Construction)
Engineering, Procurement and Construction
We design, procure and build turnkey critical infrastructure for business offices, corporate and institutional buildings, data centers and AI Factories, transport hubs and sports complexes, among others.
+350,000 m² of infrastructure designed and built
Book a free technical sessionTechnologies we implement
Project cycle
- Conceptual and detailed engineering Feasibility, drawings, risks and budget
- International procurement Equipment selection, purchasing and logistics
- Construction and installation Civil, electrical, mechanical and IT works
- Start-up and certification Testing, commissioning and handover
Disciplines we integrate
- Structured cabling
- LAN, WAN and WiFi networks with analytics
- CCTV, access control and CECON
- Power backup and climate control
- Servers and storage
- IP telephony and contact centers
- Video conferencing systems
- Digital signage
- Laptops and desktops
AI-Powered Managed Services
We run your infrastructure with artificial intelligence around the clock: predictive monitoring, automatic incident resolution and unified visibility. Your team focuses on the business; we are accountable for availability.
Book a free technical session24/7 NOC and SOC with AIOps
Every hour of downtime costs revenue and reputation. Our NOC and SOC with AIOps detect and resolve incidents before they affect your operations.
Book a free technical sessionOmnichannel service desk with AI agents
Smart self-service for your users by voice, chat and email, with immediate escalation to our specialists.
Book a free technical session80+ certified engineers
24/7 365 days
Spread across a redundant setup in Venezuela, Colombia, Ecuador and the United States: if your operations never stop, neither do we. Omnichannel support 24/7, 365 days a year.
How we work with AI
We start with a free assessment and move forward only once the value is proven: every use case that works justifies the next investment.
Assessment
AI Readiness Assessment
A free assessment, built on surveys and interviews, that measures where your organization stands in adopting AI and how much value it brings you today.
Deliverable: Maturity map, gaps and prioritized opportunities.
Execution
Célula de IA (CoE)
A specialized team of Forward Deployed Engineers (FDE) works alongside your people to build use cases and automate processes with AI.
Deliverable: Use cases in production, with measured value and cost.
Scale
AI-Ready Infrastructure
Once value and cost are clear, we design the infrastructure, in the cloud or on your premises, to host your AI solutions securely and under your control.
Deliverable: A governed, secure and scalable AI platform.
The value of working with Soutec
- Clarity before investing You know where you stand and what to prioritize before committing budget.
- Value before infrastructure The platform is sized with real use cases, not assumptions.
- Speed with a dedicated team FDEs embedded in your operations take AI to production in short cycles.
- Control and security of your data Your models and data on governed infrastructure, in the cloud or on your premises.
Industries
Where IT infrastructure cannot fail.
We work with the organizations that move the economy of Venezuela and the region, in sectors where every minute of downtime is costly.
Energy and Oil
Telecommunications
Banking and Insurance
Government and Public Sector
Retail and Consumer Goods
Healthcare and Hospitality
Industry and Manufacturing
Construction
Cases
Technology that is already delivering results.
Professional, knowledgeable, and personable
A team that provides attention to details, quick response times, and timely follow ups
About us
- 12 years integrating critical technology
- +350,000 m² of engineering, procurement and construction
- +3,600 projects delivered
- +80 certified engineers
- 4 countries with operations
FAQs
Questions we get before getting started.
Clear answers about Soutec, our alliances, and how we operate across Venezuela and the region.
What is Soutec?
Soutec is a Venezuelan tech infrastructure and AI integrator with a 12-year track record, a team of over 120 certified engineers, and active operations in Venezuela, Colombia, Ecuador, and the United States. Having served over 60 organizations, Soutec has successfully delivered more than 3,600 projects.
Is Soutec a Cisco partner in Venezuela?
Yes, Soutec is a certified Cisco partner in Venezuela. The company designs and deploys LAN, WAN, and WiFi networks, switches and routers, spine-leaf data center architectures, cybersecurity solutions, and Webex collaboration tools.
Who provides AI-driven omnichannel contact center implementations in Venezuela?
Soutec implements cloud contact centers with Genesys Cloud CX and Cisco Webex, featuring AI agents, conversational IVR, and omnichannel self-service. An example is the agreement with Digitel and Genesys for AI-powered self-service.
Where can you source NVIDIA GPUs and AI infrastructure in Venezuela?
Soutec is an NVIDIA partner and designs, supplies and deploys GPU clusters, AI Factories and high-density data centers, in the cloud or on the customer's premises.
What is the Soutec AI Readiness Assessment?
It is a free assessment that measures how mature an organization is in adopting AI and the value AI brings it today. It delivers a gap map and the priority use cases to get started.
Does Soutec provide 24/7 managed services?
Yes. Soutec runs a 24/7 NOC and SOC with AIOps and an omnichannel service desk with AI agents, with service level agreements and a presence in four countries.
What is an IPC project?
EPC stands for Engineering, Procurement and Construction. Soutec delivers turnkey critical infrastructure (data centers, corporate buildings, transport hubs and sports complexes) and has designed and built more than 350,000 m².
Which vendors does Soutec work with?
Soutec is a certified partner of Cisco, Microsoft, Genesys, NVIDIA, Palo Alto Networks, Fortinet and SentinelOne, among other leading manufacturers.
Contact
Start with a free assessment.
Tell us about your challenge. A solutions architect will get back to you within 24 hours with a proposal for next steps, no strings attached.
Products and services
Technical support
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